Privacy Policy

This Privacy Policy describes how SanDiegoACDuctMasters collects, uses, and protects your personal information. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Information: This includes your name, address, phone number, email address, and any other information you provide when requesting a service, filling out a form, or contacting us.
  • Payment Information: When you make a payment, we collect necessary payment information, such as credit card details. This information is processed securely through our payment gateway.
  • Technical Information: We automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, and browsing behavior.
  • Cookies: We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and track website usage.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To schedule and perform air conditioning repair, duct cleaning, and maintenance services.
  • Communication: To communicate with you regarding your service requests, appointments, and any updates or changes to our services.
  • Payment Processing: To process payments for the services we provide.
  • Improving Our Website: To analyze website usage and improve the content and functionality of our website.
  • Marketing: To send you promotional materials, special offers, and other information that may be of interest to you. You can opt-out of receiving these communications at any time.
  • Customer Support: To provide customer support and respond to your inquiries and requests.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing payments, or providing services to you. These service providers are contractually obligated to protect your information.
  • Legal Compliance: We may disclose your information when required by law, such as in response to a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive information transmitted online.
  • Secure Storage: Storing your information on secure servers with limited access.
  • Regular Audits: Conducting regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Analyze Website Traffic: To understand how users interact with our website.
  • Personalize Your Experience: To remember your preferences and provide a more personalized experience.
  • Targeted Advertising: To display relevant advertisements based on your browsing behavior.

You can control cookies through your browser settings and opt-out of certain tracking technologies. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out: You have the right to opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the contact information provided below.

7. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. Your continued use of our website and services after the effective date constitutes your acceptance of the revised Privacy Policy.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

SanDiegoACDuctMasters
7509 Girard Ave La Jolla, CA 92037
Phone: 619-312-4850